Avis Melbourne (Grand Hyatt) Car Rental located at 123 Collins St, Melbourne VIC 3000, Australia

If you require further information, book an appointment or need answers to a question, please feel free to contact us by (03) 8633 3300

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Need to know more about this business, please call us during business hours or visit our website and can get more information of Avis Melbourne (Grand Hyatt) Car Rental by http://www.avis.com.au/car-rental/html/Landing/sem/au/vic/melbourne/cv5.html

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Avis Melbourne (Grand Hyatt) Car Rental melbourne Australia
Avis Melbourne (Grand Hyatt) Car Rental melbourne Australia

Google Review

Note: these reviews will not count in overall rating.

Edward Har

5 Google Rating

Good service. Staffs very efficient. However for first time travellers, the location is a bit hard t

5/ 5

Good service. Staffs very efficient. However for first time travellers, the location is a bit hard to find. It is located behind BVGARI store. Near the side entrance to Grand Hyatt Hotel on Collins Street. Take the elevator down to level 4. There is no sign on the street to show Avis.

Erin Kollasch

3 Google Rating

Really hard to find. Not well sign posted. Great service though

3/ 5

Really hard to find. Not well sign posted. Great service though

James K K Tan

5 Google Rating

Easy experience to rent a car. Fast.

5/ 5

Easy experience to rent a car. Fast.

Nick Teitz

1 Google Rating

Made a booking for this location the previous evening. Went to pick up vehicle only to find counter

1/ 5

Made a booking for this location the previous evening. Went to pick up vehicle only to find counter unattended. Waited 20mins+. Called head office and recieved no help from them except advice to go to a different Avis depot. Massive line up at other depot. So far behind schedule we've had to change plans for today and now won't be seeing Sorrento. Very disappointed.

Sharon zhang

1 Google Rating

I had a very bad rental experience in the new year at AVIS IN GRAND HYATT. I was first shocked by th

1/ 5

I had a very bad rental experience in the new year at AVIS IN GRAND HYATT. I was first shocked by the hidden location but which annoyed me most is the stuffs. On 31/12/2017 I booked a car from an agent called Expedia can the price for the whole car was 111au include the full cover insurance (just been pre charged 22au for insurance) and booked the pickup time at 9am. But when I finally found Avis at 8:50, the stuff was busy talking several different phone calls. Other customer and I waited for nearly 20mins that’s the first thing. Then he asked me if I want full cover, I told him I already paid though the agent but he told me I can’t use it and ask me to get refund from Expedia later and charged me for 153au in total. I felt wired because I had reserved car from Expedia before with the insurance and no one told me I can’t use it. That’s the second thing. Today after returning the car I asked the front desk lady about the price I have been charged yesterday, politely. But the attitude of female stuff named Carlot to her customer was very bad. She asked me to call Expedia and didn’t tell me what include the 153ad price although I asked her for so many times. She refused to see my booking details as well. In the end, she told me 153au is all for insurance. That’s the third thing. I’m quite confused why AVIS is like this? Very bad car rental experience and I’ll tell all my Chinese friends and relatives never go to AVIS IN GRAND HYATT.

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  • Sunday08:00 AM - 12:00 PM
  • Monday08:00 AM - 06:00 PM
  • Tuesday08:00 AM - 06:00 PM
  • Wednesday08:00 AM - 06:00 PM
  • Thursday08:00 AM - 06:00 PM
  • Friday08:00 AM - 06:00 PM
  • Saturday08:00 AM - 01:00 PM
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