DO NOT USE - Poor experience with these guys - I signed up to them after moving up from Oxford as they are in the City Centre and seemed convenient. I started travelling during the week so cancelled my membership online, which was all done automatically. I actually moved bank accounts shortly after so my direct debit information changed over, the Bannatyne one was not changed. Instead of giving me a reminder via email, phone, call, post to pay the final monthly fee - they passed the charges on to a debt collection agency. This is just gross! I would expect to have received communication before this happened, not a good position to be put into. Poor customer service, extremely poor management, and even worse communication!! Sack whoever is managing this place, as they are doing a terrible job!