Strolled in on a Sunday morning with my small dog to do some shopping which turned into a complete u
Strolled in on a Sunday morning with my small dog to do some shopping which turned into a complete uncalled for fiasco. I took the dog with me as he is welcomed into the other big DIY stores so didn’t think it would be a problem. Was approached by the security guy who rudely told me to leave the building as dogs were not allowed. He was rude and aggressive telling me I needed to leave by the ground floor despite my car being parked upstairs. He told me I had to carry my dog and became more aggressive towards me when I told him I would be walking out with the dog. He squared up to me waving his badge in my face when I asked for his name. The Deputy Manager was unable to calm him down when he came over who was equally as rude telling me to do what I had to do and leave the store. I honestly felt as if I had committed some sort of crime. I have never been treated so badly by staff in a retail shop. It was horrendous behaviour. I called a few days later and spoke to the store Manager who came across as disinterested about the incident and didn’t have much to say other than the security guard had been reported to the company he works for. Until it’s under new management I will never use this store again. Rude, unprofessional and aggressive staff.