As seems to be the case for a lot of reviewers I never got my flight(s), which I bought as a birthda
As seems to be the case for a lot of reviewers I never got my flight(s), which I bought as a birthday present for my husband's 30th birthday! We tried and tried and tried again with no luck and despite having an issue with the booking process and my serial number they never fixed it so I had to do a lengthy email process whenever I wanted to rebook my flight (as by the time we had finished emailing what I wanted was gone, etc) - so I couldn't just keep conveniently booking my flight on the website. The woman just ignored this request for it to be sorted for me on several occasions. I accept the T&Cs stated no refunds after a year - but I am trying to get a refund for a £15 in flight photo I paid for and obviously never got. I have sent two emails about this and am just being ignored, to keep my money for a photo which was never taken adds some serious insult to injury and to not even say they wont do it outright is even ruder. I would avoid at all costs and research it - and maybe recommend trying Virgin. I wish I had!