Have to agree with the majority of reviews here unfortunately. I think this surgery has too many patients and is not coping. It took me 8 months just to sign up here - I did try ringing round 4 or 5 other surgeries but they were either full or not in my catchment area so I had to presevere with Brunton Place.
As many others have said - it's impossible to get an appointment by ringing, I always pop over in person at 8am to get an appointment (even if I feel terrible) as they just don't answer the phone. I've even said to them "I had to come over as I just couldn't get through on the phone" only to be told "well that's strange, we have been here all morning" - so why doesn't anyone answer the phone then?!! The receptionists are rude on the whole, they talk down to you like you're stupid and I dread having to ask them for an appointment, as they make you feel like a complete inconvenience. I once phoned up and booked a smear test as I was sent a letter to say it was due - when I came in for the appointment the receptionist almost shouted at me in a condescending way saying "why did you book your smear test with the doctor - it's supposed to be with a nurse!!" I politely told them I'd phoned up and asked for a smear test, I had no idea who it was booked with as the receptionist had booked it all for me. Also if you book an appointment in advance you have to wait 2 weeks at least, which is pretty pointless. A lot of times I have waited at the counter for at least 20 minutes at peak times (e.g. 8.30am) and haven't seen anyone on reception - at least three people walking past but they completely ignore you.
The doctors are hit and miss. I was fobbed off a few times by one, even though I was getting worse, it just felt like they wanted to get me out the door as quickly as possible. (Although I can understand they are under extreme time pressure). I eventually ended up being admitted to hospital by another doctor who was very thorough and lovely, but I do wonder if I had been admitted sooner I could have avoided major emergency surgery.
I'm so relieved I have moved away from this area now and can change surgeries. Avoid this place (if possible!)