Recently had some recall work done on my VW and the loaner car was supplied these guys. They broug
Recently had some recall work done on my VW and the loaner car was supplied these guys. They brought a below average condition Jetta as my rental car with several dents/dings/scratches and a dirty interior, and despite having them document the condition, they still attempted to put (2) $100 charges through on my credit card two days after I returned the vehicle claiming I had a dog in the backseat, I never even touched that area of the car and returned it in identical condition to how I received it. After some discussion with Steve who answered the phone, he told me they had pictures of before/after etc. and would look into it. About 2 hours later he called and offered to remove the charges as a ONE TIME COURTESY, I'm not sure who the courtesy was to since this is how they delivered the vehicle to me and it despite ultimately not having to pay these fees, it's a conversation that should never have happened and they shouldn't be renting out vehicles in this condition. Nobody contacted me to ask about the condition of the car, they just attempted to put the charges though probably hoping I would not notice and just pay them, it's unprofessional at best and I will avoid this place at all costs, I suggest you avoid them as well. It's disappointing they still implied I caused this issue despite removing the charges and it's terrible customer service.