Text message appointment reminders are not sent to me. When I asked the Receptionist they looked in
Text message appointment reminders are not sent to me. When I asked the Receptionist they looked in their system to verify my mobile number (which is correct) but somehow they are not able to explain why I don't receive appointment reminders or seem to care/want to investigate about it. The reception team are inexperience and show a 'I don't care attitude', poor customer service and no smile from them. Check up is a quick check up and no scale or polish are given. When asked why? Dentist said they don't do it and then they send you away to see a hygienist. This is their business strategy to avoid giving patients a scale and polish so that they see more patients, send patients to get a hygienist appointment and generate more money for the surgery. I moved to another dental surgery and without asking they gave me a scale and polish.