SCAM. DO NOT BOOK. I read thoroughly through the voucher details and felt that I was educated enough
SCAM. DO NOT BOOK. I read thoroughly through the voucher details and felt that I was educated enough to not call to ask about meeting point details, etc. because it seemed pretty straightforward. Boy was I wrong! We arrived right before the tour arrived at the wrong “meeting point” even though it was clearly stated that the address listed was a meeting point! When I arrived, the individual told me that I was supposed to call (even though the instructions do not state that) and that I should have known that the meeting point was not the one at which I arrived implying that I was stupid for not understanding. When asked for my money back, they refused to give me anything back because “I was the one at fault” which is absolutely absurd because their instructions were misrepresentative and deceitful. They are unethical and a shady greedy Company. I am so disgusted that this company robbed me of $400 AND MORE IMPORTANTLY they robbed me of an opportunity to see the Colosseum and the Vatican which I probably will NEVER be able to see again. In the end, they said that the only thing they could do would be to offer a 20% discount the next day. Please don’t do business with this Company because they deceive their customers by listing the wrong redemption place in order to not provide the service AND rob you of experiences that you will not likely to have an opportunity to see again.