Clissold Leisure Centre london

i came swimming here as a disabled parent with my friend and my kids. The staff were very friendly and welcoming from the beginning, including showing me where the disabled changing room was - this was very spacious with electric door, toilet, shower and lockers. Electric door kept opening even when I tried to lock it but this was minor. The baby pool and toddler pool were both great fun - it was my baby's first time and she loved it! The staff were excellent at offering to support me back from the pool to my wheelchair, as well as accompanying me to the shower. As we live in Hackney, there are great discounts for us as a family with their membership, so we will definitely be coming back again soon!

Absolutely disgraceful! My son finally got signed up for swimming classes (after many attempts) and he was placed in a completely different class than the one I had signed him up for. I was given someone's email to write to with my questions but never got a reply. It got even worse... the 3rd lesson coincided with a bank holiday Monday and we specifically asked a couple of staff members and the teacher whether the following Monday, being a bank holiday, there would be normal class. We were told yes absolutely, the class is on. On the day we arrived and asked again at reception and we were told yes, so went in, changed and got ready only to be told at the swimming pool that there no classes on as the pool was shutting at 4pm. A few other parents arrived just after me, having been told the same information the previous week, so we all wasted our time basically. This place is a real disgrace, the staff members are just useless and illiterate. When you ask them a question they actually look at you as if you were a hindrance to them and cannot be bothered to even give you the right information. I just wonder what criteria you use to hire such staff? and what your ethos is as a company?

Staff are always friendly and helpful. The centre, including pool and changing rooms, is kept clean. The cafe makes its own delicious healthy food, and is pretty good value. There's a friendly family atmosphere.

Describe my experience? Always a little bit bizarre. Feel like there could be a gym version of "The Office" filmed here. The staff don't really get how to be professional and some take themselves very seriously. Always a bit of hard work at this gym, and not for the right reasons unfortunately.

One of the best indoor pools in London. I have problems with the chlorine and ventilation in some of the older ones but this one is bright and airy, a real pleasure to swim in.