Club16 Trevor Linden Fitness Downtown located at Vancouver Convention Centre West Building, 50-1055 Canada Pl, Vancouver, BC V6C 0C3, Canada

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Need to know more about this business, please call us during business hours or visit our website and can get more information of Club16 Trevor Linden Fitness Downtown by http://www.trevorlindenfitness.com/

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Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada
Club16 Trevor Linden Fitness Downtown vancouver Canada

Google Review

Note: these reviews will not count in overall rating.

Tamila Khayrullaeva

1 Google Rating

I am very disappointed in this company and the level of customer service they provide. They do not a

1/ 5

I am very disappointed in this company and the level of customer service they provide. They do not answer the phone and do not return phone calls, their accounting department cannot solve the billing issue. Be careful with your payments!!! They kept charging from my partner's account for a person whose account has been canceled long time ago. Any attempts to resolve the issue was unsuccessful. I need to explain over and over again what has been happening, they always promise to resolve, and what I see next month is charge from the account. Every time when I call them to ask why you are charging again, they are so surprised, and … I start to explain my situation again. I just do not understand disconnection between departments, misunderstanding and total absense of any responsibility, no customer service support, all accounting departments are not answering the phone, manager on the location is not returning a phone call. I am hoping somebody from this company will pay attention to this review (I told them that I am going to leave a complaint, I guess they do not care).

Tiberio faria-correa

5 Google Rating

Great price. Great location. Lots of new staff here but they friendly and personable!

5/ 5

Great price. Great location. Lots of new staff here but they friendly and personable!

Hao Yan

5 Google Rating

Cheap price and great location. Not a fan of their services or training class. Not happy with weeke

5/ 5

Cheap price and great location. Not a fan of their services or training class. Not happy with weekend hours ending at 5pm. There used to be some passionate happy trainers two years ago,but now I associate this location more with laziness, indifference and unprofessional behaviours. During the worst period, there were so many times the female washrooms ran out of toilet paper ,and wipes of course. I stopped taking group classes many months ago because it’s hard to have faith in a trainer who talked loudly about hangover while the same washroom stall was out of toilet paper for two hours. And the training was, boring. To be fair, it has been improving for the last couple of months since the lead blonde was gone. Hopefully the new blood will bring on more positive energy

Georges Saad

1 Google Rating

There's a reason why a huge portion of the reviews here are 1 star reviews. 1. The staff. They are

1/ 5

There's a reason why a huge portion of the reviews here are 1 star reviews. 1. The staff. They are some of the least enthusiastic customer service reps ever. They're also rude, and sometimes when I ask them how their day is going, they just straight up ignore the question. 2. When I signed up, I told them that I will NOT be giving them my banking information because of some of the reviews that I've read online about them debiting peoples accounts months after people have cancelled their memberships. Instead, I said that I will happily pay a few months in advance, and top up when needed. They agreed to this.. but now, they seem to really need my banking information even though I'm paid up until July 4th. One of their customer service reps even said that I can't use the gym anymore until I give him my banking details. I spoke to his manager, and he begrudgingly told him that I can use the gym because I did already pay. Their reps are just making up rules as they go along it seems. 3. I've spoken to head office about my girlfriend's account that she cancelled. They tried to charge her $150 after she cancelled. After a few minutes on the phone with them, they agreed to take it down to $90. She paid it, but they didn't actually earn the $90. I'll be giving my 1 month notice on the 4th of June, my membership will be terminated on the 4th of July. Looking forward to going back to using the community centers. They charge more than double, but the staff is awesome, and the equipment is too :) The personal trainers at the community centers are also qualified to be giving workout advice. The PT staff at club 16 can barely tell an ankle from an elbow. In the meantime, I imagine they will still harass me for my banking details, and try to stop me from using the membership that I've already paid for. I'll also be contacting the BBB (better business bureau) about their behaviour and treatment. PS.. when I asked one of staff members for his name so I can file a complaint, he said that he doesn't have to give out his name. They aren't even holding their staff accountable for their actions. PPS.. After reading some of the positive reviews, I'm pretty sure they paid for them.

Lord Pretty Max

1 Google Rating

I never write reviews and especially not bad reviews but I had to specifically write this bad review

1/ 5

I never write reviews and especially not bad reviews but I had to specifically write this bad review just to tell everyone how bad this gym is. The staff here are useless and basically braindead. Nobody knows anything and will always tell you something different so it’s impossible to get anything sorted out. They’re the most money hungry gym I have ever seen and will try to squeeze as much money out of you as possible. When you sign up they will FORCE you to do a fitness assessment which is $30 I think and you just stand on a scale for 5 seconds and they tell you your body fat percentage. I told them I didn’t want to do it but apparently it’s mandatory. I tried to cancel my gym membership because I was leaving the country but I still can’t cancel. I sent them a copy of my plane ticket but apparently that doesn’t work. After I paid the buyout fee they still kept charging my card. All in all if I was thanos I would wipe this gym from all of existence. Any gym is better than this gym. You would be better off even going to the community center gyms. You would be even better just not going to the gym and becoming obese.

Show all timings
  • Sunday08:00 AM - 05:00 PM
  • Monday05:00 AM - 10:00 PM
  • Tuesday05:00 AM - 10:00 PM
  • Wednesday05:00 AM - 10:00 PM
  • Thursday05:00 AM - 10:00 PM
  • Friday05:00 AM - 09:00 PM
  • Saturday08:00 AM - 05:00 PM
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