Booked for 0045 and we arrived promptly to be told the car would be half an hour. Not impressed but
Booked for 0045 and we arrived promptly to be told the car would be half an hour. Not impressed but waited along with quite a queue of others. Cars arrived but many of these not the cars of the people waiting. After half an hour I rang to find out the whereabouts of the car to be told it would be even longer. To be honest, I might have brushed this off as ‘just’ bad service were it not for the controller feigning a bad signal in the middle of the call and THEN cutting me off each time I subsequently tried to ring. One of the staff on the ground was helpful but the others could have cared less asking what I expected them to do about any of it. I would suggest not using this company unless you’re chilled enough not to be bothered about not having a way of knowing where your car is. Would have been zero stars if could have given them that. Edited on 05/06 to add: The customer care team contacted me the morning after my review and were very helpful. This situation has now been resolved and I am satisfied.