I received shockingly bad service during my time there. I would be mortified if a company I owned or even worked for was so terrible towards their customers/ clients, but they really don't care.
I transitioned to them after the change over from LA fitness, as other London branches had changed to Puregym who I found a little basic, not having pool and sauna.
Anyway I collected my card shortly after they changed over, and I had to take a few months off from working out as I have fibromyalgia flare ups (something they wouldn't understand at this gym in a million years) due to a clerical error on their end, one payment didn't come out on time, got about 5 angry calls from them before it was sorted out.
When I was feeling better I went back, headphones in really excited to start working out, tapped my card and was shouted at by the guy on reception "I'm trying to talk to you " he had seen a payment fail note on my account, then seeing that it was an old one said that he'd sort it out (no apology)
I went again the following day, and it happened again, I asked why and they said they'll "let me through time and try to sort out the problem " on my way out I asked the manager what was going on and she checked my account and said I hadn't paid last month which I knew wasn't true as I'd seen it on my account, I was saying I definitely had paid, nastily rudely and loudly, she kept saying that I hadn't, until I opened my bank statement on my phone which proved I had paid.
Fed up at this point, I gave notice maybe the following day. Again a clerical error on their end meant that the payment didn't go through, and I got angry calls from the people that worked there saying I was being taken to court and that I would now have to make the final payment in person, received another angry call from them in the meantime as I hadn't been able to go quickly enough.
I didn't even use the last month at all because I didn't want to see their nasty staff again.
Such a shame as well because the gym is actually all right, and the classes were brilliant (if overpacked) but I've never encountered such rude and unapologetic staff in all my life, they were collectively so unprofessional not just in branch but on the phone.
I really wouldn't recommend them at all.