This place is a joke, after a twelve hours of travel to get Hawaii, there were less then 8 people in
This place is a joke, after a twelve hours of travel to get Hawaii, there were less then 8 people in line, it took 1.5 hrs to get a car. I had booked a car online, the car was not ready and was offered a "free" upgrade. My $280 cost somehow jumped to $600. This included the 200 deposit that was not disclosed anywhere on the Web when booking. Not realizing there was an up charge that when you sign the paper you apparently enroll in their insurance plan which is optional additional 200 "bait-and-switch" when you get there to pick up the car. The cost of the insurance was the price difference from what I selected to get the upgrade. Therefore, my upgrade was not free and they try to make you feel like you are getting a deal. They are doing you a favor? When essentially they are just tryin to screw you over. I will never, ever do business again with this company. It's really a shame because of all the corporate vendors I work with and how many people I am turning away from this service. When I brought this to managers attention, she said sorry you signed the paper, after explaining how I explicitly said I did not want their insurance and how I signed it they would not issue me back my 200 dollars. Keep in mind, I had preselected what I wanted online, they did not have my car ready, and then up charged me because of their screw up. Bad business guys! Just read the fine print when you sign anything with them.