Branch lovely and friendly when they are taking the money for your rental. But when they owe you mon
Branch lovely and friendly when they are taking the money for your rental. But when they owe you money, that's when they seem to forget your a customer and customer service goes out the window. I was involed in a accident (where i was hit by the other driver) and was insured that enterprise will do everything they can do retrieve the money and tgat this happens a lot so I will be told what is going on. I rang the branch a week later and they didn't have any idea who I was and just referred me to a phone number which I already had, but got told to called the branch to chat to the person who I dealt with when I returned my van. Branch was not helpful back in February and now I have been told in June I 'may' have to pay the 950 as they think the number plates where fake on the other car. Branch seem to forget about customer service once they have to car back and your case has gone on to another department.