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Gracie Square Hospital located at 420 E 76th St, New York, NY 10021, USA

If you require further information, book an appointment or need answers to a question, please feel free to contact us by (212) 434-5300

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Need to know more about this business, please call us during business hours or visit our website and can get more information of Gracie Square Hospital by http://nygsh.org/

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Gracie Square Hospital new-york-city USA

Google Review

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Adam Lee Casey

1 Google Rating

My friend is in here and they do not know how to treat people with mental illnesses. Period. It is

1/ 5

My friend is in here and they do not know how to treat people with mental illnesses. Period. It is a toxic environment and makes the issue(s) worse for the patient. Also, the five star reviews with no explanation for this place seem like false reviews.

Isabella Martin

4 Google Rating

When my son got admitted to Gracie Square hospital I read every review I could find. He's discharged

4/ 5

When my son got admitted to Gracie Square hospital I read every review I could find. He's discharged for some time now so I'm writing a review to let others like me know about OUR experience. My son was admitted to the 2nd floor. THE GOOD: A lot of the staff were actually not as bad as I expected. Some people stood out like Scott in the medication booth was hilarious. So is bigJohn. They lightened the mood on the unit. Carol, another medication nurse took time to talk to my son about his medication, if you knew my son you would know the amount of patience that requires. Aaron's calm is contagious. Vivian and Meagan are angels. Deborah is... I went to her in tears once and somehow ended up laughing and feeling much better. Theres something about how she looks at you and talks to you- some kind of sorcery. Christine music therapist is sweet and talented, a favorite of a lot of patients. Dr. Spencer is kind and knowledgeable. Social workers actually do their jobs. The food was served hot and tasted better than at other hospitals. Visiting hours are 11:30am- 8pm every day! THE BAD: PHONES!!! Patients answer the phones in the dining room. Sometimes the staff answer the phones rudely. The patients are extremely BORED. The day time is packed but everyone just stares at the walls for most of the evenings. These adults need more than coloring and music. No one should need an order for ginger ale. I mean, come on! My son says he felt shut in at times like the place itself was driving him crazy- defeating the purpose. Doctors should see patients more often. I heard a lot of complaints about patients not being seen for days. I'm not sure how accurate that is but it should be looked into. More food choices, especially for those on special diets. Some privacy during visits would be nice. Some of the patients are very intrusive and it can be uncomfortable. WHAT TO KNOW: Find out what you can bring before bringing anything. No clothing with strings, not too much food because they don't store food, only 2 visitors at a time and all visitors have to be 18 and older. Oh and they check everything you bring up there TWICE. Also, unless you want a well-worded explanation from Deborah, no sharing of outside food with other patients.

Jennifer Lo

5 Google Rating

My hospital stay was great except I didn't like the night nurses they don't want to nothing for you

5/ 5

My hospital stay was great except I didn't like the night nurses they don't want to nothing for you so they need new night nurses but other then that it's a good hospital.

Ynes Mercedes

1 Google Rating

This place doesn't deserve a star or any positive recognition once so ever. The staff is the main is

1/ 5

This place doesn't deserve a star or any positive recognition once so ever. The staff is the main issue in this facility. By far the rudest "professionals" I've ever encountered in the medical field. I've been down this road before because my mother has a mental illness that she's had to deal with for the last 10 years SO I KNOW WHAT I'M TALKING ABOUT. Out of all the places my mother has had the misfortune of ending up in this dump. They have a rule enforcing guests to leave their phones and belongings in a locker. Which would be fine by me if literally the entire staff wouldn't be on their phones through out the whole time. Why are they the exception here? If that's the case make your emergency call out in the hall or something! Everyone from the doctors down to the assistants that work in the front desk are so desensitized it made me cringe the first time I visited my mother. The phone situation is another deal that has me stumped as to why any of these workers get payed to be honest. EVERY SINGLE time I call to try and get in contact with my mother a different patient picks up the phone and very rarely Am I ever able to speak to her, unless I call the front desk staff who proceeds on answering the phone extremely rude and just connects me with the same number. That policy they have where the patients get to answer the phones when they please should also be considered dangerous or at least be monitored because I've had NUMEROUS amounts of patients ask me to sneak things in for them that not only will probably cause them harm but they're usually items that aren't even allowed in the facility. Who's to say the next caller won't oblige by what the person is asking them to do?! In conclusion I've left several voice mails with the head of department DR. Anthony and have yet to receive a response. These people are being treated like criminals and this place feels like a prison honestly. The bathrooms smell disgusting and the entire floor just feels and looks old and unhygienic. DO BETTER!!!! It's our loved ones lives in your hands people!!!

Magda Silva

2 Google Rating


2/ 5

THIS IS THE WORST HOSPITAL MY SON HAS BEEN IN. THE STAFF SEEM AS IF THEY NEED TO BE THE ONES ADMITTED. IT TOOK A WEEK TO SPEAK WITH MY SON'S DOCTOR. THE STAFF NEVER DELIVERED MY MESSAGES, AND I HAVE SEEN A STAFF MEMBER MAKING FUN AND LAUGHING AT A LADY PATIENT. HEART BREAKING. PEOPLE GO THERE TO BE TREATED AND ARE MOCKED FOR THE MISFORTUNE OF HAVING MENTAL ILLNESS. SOMETHING HAS TO BE DONE ABOUT THIS PLACE. MAYBE TAKING IT TO THE MEDIA IS THE BEST STEP. Joyce Martines, the supervisor of Grace, psych, never came to speak to me . I waited 20 minutes. Ashley, one of the staff, refused to deliver a message to my son's doctor when I had already been told to call in 30 minutes prior to speaking to her. Debora, one of the staff, has a terrible unprofessional attitude towards patients and the parents. She acts really low. Officer Macdonald, made fun in front of me of a lady patient. This hospital is a ZOO. Yesterday my son saw one of the patients dead, bleeding from every cavity when applied CPR. No therapy has been offer to him . He is traumatized. I want my son out of this hospital and they won't allow him out. I want him in a better hospital. This is a Zoo and the staff act like loose animals. Ivone Williams, told me she can not check on my son for me as if I am a stranger. I have been going to this hospital every day. I am very in olved in his life. My son lives with me and I want him back home safe. These people in this hospital are horrible. This hospital should not be open if they cannot be professional enough to take good care of their patients. Today August 1st, I found out through the Act team that Dr. Geller and the staff don't want to talk to me because of my reviews. Is that legal? I thought the reviews were meant to improve the quality of the hospital and staff in favor of the patient. This place breaks as many rules as they wish.

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