Grand Palais stole my money. Bought ticket online to an exhibition, but upon arrival we were denied
Grand Palais stole my money. Bought ticket online to an exhibition, but upon arrival we were denied access, because we brought a carry-on backpack and that was not allowed. We got no prior info about this rule in confirmation email or on the tickets. They claimed they had nowhere to store it. We offered the guards that they could search the bags and we also tried finding storage somewhere else in grand palais, When I was allowed inside to ask for a refund, without the bag, it turned out that they actually had available big lockers, but we were not allowed to use them (!). The only solution they had was that we could walk to Gare de Lyon and store it - my girlfriend was on crutches. We asked for refund instead but that was also denied and i was told to write to a generic customer service email. Still no refund received.