Surprisingly bad customer service. Ordered a sofa and a lamp a year apart. Both times the delivery t
Surprisingly bad customer service. Ordered a sofa and a lamp a year apart. Both times the delivery took much longer than I was told. In case of the lamp, it was delivered after 8 weeks instead of 2 weeks – in the wrong color – how does this happen?! In both cases, no communication about the status or apologies for the delay. I sent two emails to customer support and received no response. I went to the store and was promised a call with more information, which did not happen... Update: Unfortunately things got worse. I returned the lamp and picked one up in the right color. The box it came in was dinged up and the lamp had many scratches, among other problems with it (it can't be assembled correctly). I don't know what happened here, but it sure seems like after all this Heal's is trying to dump an exhibition model on me.