CHEAP KITCHENS=APPALLING SHAMBOLIC SERVICE!
Go to this shambolically managed homebase for a kitchen at your own peril! Firstly the designer called Amanda added in units that we hadn`t asked for (such as glass doors and pan drawers etc). Although we had been informed homebase give cusomers contact details of 2 joiners, Amanda point blank refused to do this saying she liked to organise the fitters herself. Amanda informed us categorically that the fitting fee would cost £3,000 ( £1,000 more than that quoted by the joiners) when the manager was forced to give us their contact details. Subsequent to us asking for an alternative designer, the next designer kept promising to email us the 360 panoramic view of the kitchen to enable us to check it at home prior to finalising the order before paying for it (which we particularly wanted to do since Amanda had previously added items we hadn`t asked for). However, on at least 3 separate occassions the new designer failed to email the 360 view of the kitchen to us, and when we contacted the manager her excuse what that Homebase`s email system had only been working intermittently.
The service we have had from this store regarding purchasing a new kitchen has been absolutely appalling in every way possible, and is a clear indication that there is no one efficient in charge of this store. When this is the level of service given prior to paying for a kitchen, then what kind of service would we get should things (quite probably go wrong) once we`ve paid for a kitchen??? Owing to the shambolic service we`d had to date, we had visions of the incorrect kitchen units turning up, no doubt on the wrong day, with no one wanting to take responsibility!! For this reason, we decided to go elsewhere, even if it means paying a bit more. The saying that "you get what you pay for" is definitely applicable to Homebase`s kitchens. Cheap kitchens = appallingly shambolic service!