Have moved almost all services online and the app often fails to show certain classes as bookable, l
Have moved almost all services online and the app often fails to show certain classes as bookable, let alone show them at all. Instructor lead spin classes being replaced with Virtual ones with no notice. I understand a few of the spin class instructors have recently left, as well as almost half the gym floor team being made redundant. Company has even called some of those who were made redundant back, in order to cover gym floor shifts. This company has absolutely zero regard for its staff or the needs of the members it serves This leads to an obvious lack of gym floor staff and thus a lack of cleaning. During the peak hours (5.30-6pm onwards) there only ever seems to be one instructor on the gym floor.. which absolute idiot thought this would be in any way adequate? No more female gym floor staff since the redundancies, where is the diversity and member choice? Used to be a great little Leisure Centre with a friendly, close knit team. Now morale among the gym team especially is very low, as things have seemingly begun to go downhill very quickly No longer offering inductions to new members, induction process is now purely online in the form of some videos. This is a Leisure Centre and not an independent gym. Everyone Active are slowly alienating elderly/disabled members or those unable to access the necessary technology. The customer interaction element that made this Centre so great is now essentially removed as there are so few staff, and any staff that are on shift are often running 3 classes during the peak hours, as well as cleaning, tidying the gym and trying to keep an eye on gym desk and gym floor. Inadequate staff for the increased demand for gym floor classes and general upkeep. This gym will soon become like Pure and other budget gyms with almost no customer interaction and employing minimal staff. Not at all the atmosphere or service that loyal, long term members will expect from a once fantastic community Leisure Centre.