I tried to use this service for almost two years before becoming totally frustrated.... it's the closest laundry to my business, and I like to keep it local. I have a small bed and breakfast and was using their pick up and drop off service.
I had issues from day one, with an expensive quilt set missing. I tried and tried to get services as described, but to no avail.
Mellisa is rude and incompetent and her mother is borderline mentally handicapped. Lots of stuff disappeared, laundry comes back still damp, continually recieving other people's laundry mixed in with mine.... no accountability, no communication, no responsibility.
In two years of using the service never once did I see an itemized invoice... I don't know what I was billed for.
The final straw though, they increased the per pound rate by 10% and started charging by the piece for comforters without notifying me. My rate almost doubled from $200 a week to $400 a week... changing your rates and auto billing the client is almost criminal.
Probably a fine place to do your own laundry if you don't mind all the crack heads and drunks they let hang out and watch tv, but if you have a business and need RELIABLE AND COMPETENT laundry service, I would stay far away.