Poor service and a waste of time. Booked in for an airbag passenger recall after receiving a letter
Poor service and a waste of time. Booked in for an airbag passenger recall after receiving a letter from Toyota that said parts were now available and in stock. After getting into work late to drop off and leaving early in order to facilitate this recall I was told that the part wasn't in stock and would need to be ordered. I was then offered the use of a courtesy car but because I didn't have my license that offer was retracted. Why send me a letter saying parts are in stock if they aren't? If you were aware of the possibility that it won't be fixed on the day why not contact me in advance of the fitting to suggest that I bring my drivers license? On top of all this it took me three attempts to book in with this garage .the first two times I spoke to the receptionist who took my number and said they would phone me back in 5 minutes and the never returned my call. Made a formal complaint to Toyota head office. Might as well not have bothered for the good it did. Seems Toyota do not care if they inconvenience you even if it is really easily avoided. When Toyota contacted me to discuss the complain I was effectively told that the 15-20 minutes I'd spent on the phone to head office was a waste of time because "the notes are on a different system that I can't access". Seriously Toyota? You call this customer service? This is the adult equivalent of "my dog ate my homework". As way of compensation i was offered free fitting on an rubber door seal that I was quoted £170 for. They were charging me £60 for half an hour of labour. Thats a £120 an hour! for labour! It would be cheaper getting a lawyer to fix your car. I'll be looking online to buy the rubber seal myself (approx £40). The whole thing is a bit of a shame because I actually really like my Rav 4 (my second Toyota) but this is making me consider a different brand for my next car. AVOID UNLESS YOU ARE HAPPY TO BE INCONVENIENCED AND OVERCHARGED!!