In the summer of 2016, I arrived 2 mins late for my appointment coz I couldn't walk any faster(penguin walking) as I was nine months pregnant, (I know that's nothing to do with them) only to be told the dentist can't see me coz someone was still in there. What!? now who's fault is that. Even in my condition they refused to compromise. So they marked it as missed appointment. When I tried to book for the next appointment a month later, they said you missed your appointment twice so we can't see you, I tried to explain that I had never missed another appointment but she was not having it, I said ok so what should I do she said sign up with another Dental surgery we can't see you any more. My while family used to go there until this happened, we've moved to a much caring surgery and we couldn't be happier.