I have rented from this company many times without a hassle but this time what they did was inexcusa
I have rented from this company many times without a hassle but this time what they did was inexcusable. I rented one of their dented scraped-up cars (instead of a new car) especially so that if someone scraped my car it would be no big deal and I would not be charged. This is the reason I rent from them. On my last trip to Maui, I was scraped by another car and reported it to them immediately. I also reported it to my insurance company. When I returned the car, I reminded them of the scrape and they checked the car and said it was no big deal because the car was dented and scratched when I rented it. I took before and after photos.They said of course there would be no charge. Three months later I learn that they cheated my insurance company out of $457.00 even though they told me at check-out that there was no charge.Then they sent me a bill for an additional $500.00 which they expected me to pay out of pocket! I called the company and spoke to the manager, "Mat". I told him he was trying to scam me and my insurance company. He threatened me with a collection agency! BEWARE! They may seem nice, but they will lie and try to con you and your insurance company for every dime they can get..