I love the store, but hate the new layout. Who in their right mind would design a store with a check
I love the store, but hate the new layout. Who in their right mind would design a store with a checkout in the middle instead of at the entrance / exit area? The checkout is smaller and slower, and located in the middle of the store. Customers have to go to the checkout and pay, then walk through half the store to exit. There's way too many easily taken items between the checkout and the door. The security doesn't even check our bags, he just waved us through as we had tried to show the contents of our bags. If I was the type, I could have grabbed a heap of clothes and stuffed our bags while navigating the racks. There's less checkouts as well, which means a longer wait to pay. There's more emphasis on using the self serve checkouts which we totally refuse to do. But for people like us, there's usually one checkout open. The store used to be much better with the exception of limited wheelchair accessible checkouts, but staff have been great and would open the wheelchair accessible checkout for us. I wouldn't be surprised if they lose business over the new layout, and also have an increase in theft. They do have the best prices, which is an important factor, and of course much of the items are great quality too. I'm not going to let the negatives sway me as I think the prices and quality are far more important than a better laid out store.