AVOID AT ALL COSTS - WOULD GIVE '0' IF POSSIBLE. DISORGANISED SHAMBLES & UNBELIEVABLY AGGRESSIVE STA
AVOID AT ALL COSTS - WOULD GIVE '0' IF POSSIBLE. DISORGANISED SHAMBLES & UNBELIEVABLY AGGRESSIVE STAFF. My friends/family put in my holiday lets linen for me over 2 weeks while I was on holiday spending £75. On my return I noticed 2 duvet sets, 4 towels and bathmats were missing so I went along to retrieve. I showed a spare set of pillow cases to show one of the patterns to help find it. I was met with the daughter of the owners (staff member) who barked at me " this was a month ago!" Correcting her and explaining that the collection day was actually 13 days ago and that I noticed on my return she told me to have a look around while she made some phone calls. The bags were strewn everywhere around the laundry in no system whatsoever. She then yelled at my mum not to rummage after telling us to look! When I couldn't find it (she didn't make an attempt to at this point) she told me to read the notice behind me (a disclaimer re lost property!). Obviously her 'go to'. I told her it was over £100 worth of linen that they lost and she replied "If it was that much why come here and get a service wash?" (???!!!!) As if my business strategy was any of her business?! I then reached to the work top to retrieve my receipts I had shown her (for my accounts) and she grabbed them off me saying "Give me them!"!! She then asked us to leave!!! I told her I was not going anywhere and asked the details of the owner. She said it was actually her Dad in a tone that said 'good luck with your complaint' kind of way as if she was protected! She then called her aunt asking where it was while telling her she was being abused and that we were rummaging in and out of all the washing!! All the while repeating to me " Get out of my face!" as I was standing by the counter - no where else to stand in the cramped place strewn with bags but certainly NOT in her face for fear of getting hit! She found the bag after 5-10 minutes and dumped it at my side. I told her calmly that that was all she had to do in the first place and there was no need for all the attitude and she started accusing ME of having attitude saying "Look at you - your eyes are popping out of your head!" (I have big eyes!) and that my custom was not welcome here again (as if I would return for more abuse!!)! She should NOT be working anywhere NEAR the public and is a disgrace to this family business. This description doesn't even come close to relaying the ridiculously aggressive behaviour we received! I wish I had recorded it - an excellent lesson in how NOT to go about running a business and how NOT to give customer service!!