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  • accounting
  • airport
  • amusement park
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  • Atm
  • bakery
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  • embassy
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  • Health
  • home goods store
  • Hospital
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  • intersection
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  • sublocality
  • subway station
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  • University
  • zoo
Where

Launderette located at 80 Montrose Terrace, Edinburgh EH7 5DP, UK We will be happy to guide you through any of the above if you are having problems or do not understand. You can Call us at our business hour at 0131 661 1887

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Google Review

Note: these reviews will not count in overall rating.

Y MB

1 Google Rating

AVOID AT ALL COSTS - WOULD GIVE '0' IF POSSIBLE. DISORGANISED SHAMBLES & UNBELIEVABLY AGGRESSIVE STA

1/ 5

AVOID AT ALL COSTS - WOULD GIVE '0' IF POSSIBLE. DISORGANISED SHAMBLES & UNBELIEVABLY AGGRESSIVE STAFF. My friends/family put in my holiday lets linen for me over 2 weeks while I was on holiday spending £75. On my return I noticed 2 duvet sets, 4 towels and bathmats were missing so I went along to retrieve. I showed a spare set of pillow cases to show one of the patterns to help find it. I was met with the daughter of the owners (staff member) who barked at me " this was a month ago!" Correcting her and explaining that the collection day was actually 13 days ago and that I noticed on my return she told me to have a look around while she made some phone calls. The bags were strewn everywhere around the laundry in no system whatsoever. She then yelled at my mum not to rummage after telling us to look! When I couldn't find it (she didn't make an attempt to at this point) she told me to read the notice behind me (a disclaimer re lost property!). Obviously her 'go to'. I told her it was over £100 worth of linen that they lost and she replied "If it was that much why come here and get a service wash?" (???!!!!) As if my business strategy was any of her business?! I then reached to the work top to retrieve my receipts I had shown her (for my accounts) and she grabbed them off me saying "Give me them!"!! She then asked us to leave!!! I told her I was not going anywhere and asked the details of the owner. She said it was actually her Dad in a tone that said 'good luck with your complaint' kind of way as if she was protected! She then called her aunt asking where it was while telling her she was being abused and that we were rummaging in and out of all the washing!! All the while repeating to me " Get out of my face!" as I was standing by the counter - no where else to stand in the cramped place strewn with bags but certainly NOT in her face for fear of getting hit! She found the bag after 5-10 minutes and dumped it at my side. I told her calmly that that was all she had to do in the first place and there was no need for all the attitude and she started accusing ME of having attitude saying "Look at you - your eyes are popping out of your head!" (I have big eyes!) and that my custom was not welcome here again (as if I would return for more abuse!!)! She should NOT be working anywhere NEAR the public and is a disgrace to this family business. This description doesn't even come close to relaying the ridiculously aggressive behaviour we received! I wish I had recorded it - an excellent lesson in how NOT to go about running a business and how NOT to give customer service!!

Susan Spilsbury

5 Google Rating

I was moving house in August and needed a large service wash doing quite quickly. These ladies are a

5/ 5

I was moving house in August and needed a large service wash doing quite quickly. These ladies are amazing, did a great job for me and reduced my stress levels so much. I can't thank them enough. Excellent all round.

Daniel Soulia

5 Google Rating

UNBELIEVABLY friendly and helpful lady that runs this place! Very quick service: you can wash it yo

5/ 5

UNBELIEVABLY friendly and helpful lady that runs this place! Very quick service: you can wash it yourself, or leave it and she'll wash, dry and fold it for you, and you pick it up later. Very easy to get to from the Royal Mile.

Aline Mathieson

5 Google Rating

What an amazing customer service! The lady is extremely helpful, friendly and polite. We used to go

5/ 5

What an amazing customer service! The lady is extremely helpful, friendly and polite. We used to go down to the one in Leith Walk but just felt really unwelcome and it was like the women there was going to beat us up at any point. Couldn't be more different here! Pleasant place to come and do your laundry, I was even offered beverages! 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Luke Chadwick

5 Google Rating

I don't think I've ever been to a Laundrette where the staff were as helpful (and I travel a lot for

5/ 5

I don't think I've ever been to a Laundrette where the staff were as helpful (and I travel a lot for work). This place is busy, pretty much every machine was in a constant state of motion while I was there. The staff helped me work the machines and provided change. They checked to make sure I wasn't going to shrink any of my clothes before I started the drying. Any previous reviews that suggest rudeness are almost certainly rudeness in return and people coming expecting one thing and it being different. Long and short though you will come with dirty clothes and go home with clean clothes. Job done. Costs were £4 for the washing machine they had me use and £1 per 15 mins for the drying. Can't rate this place highly enough.

Show all timings
  • Sunday09:30 AM - 03:00 PM
  • Monday08:30 AM - 08:00 PM
  • Tuesday08:30 AM - 08:00 PM
  • Wednesday08:30 AM - 08:00 PM
  • Thursday08:30 AM - 08:00 PM
  • Friday08:30 AM - 08:00 PM
  • Saturday08:30 AM - 07:00 PM

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