I travel a lot, well not compared to some people, but about 8-10 per year, so I’m a seasoned airport traveller.
What I found with Luton airport is, they love processing you at the gate to get on the flight, but keep you waiting in stairwells for about half an hour minimum.
For the people who paid to get priority, get amalgamated with the rest who hadn’t, so is a waste of money and defeats the purpose.
This is not the airlines, but the airport services who provide the ‘service’.
Today I was subjected to so much attitude from airport staff. We normally have suitcases we check in, however this time we had hand luggage and proceeded to the gate with a pushchair. When we got there, the attendant said ‘did you get a tag for the push chair at check in?’, we said no because we’re not checking in baggage! But the look and attitude this person gave us, was if we had committed a murder and I even said why the attitude, did we commit a crime? Yes we made a genuine mistake, but we did not need to be subjected to made feel like we were criminals.
All that was required to rectify was a manually written tag......yes a manually written tag and all that fuss.
Therefore, the staff at the airport really need to understand that self importance does not provide adequate customer services.
I hope this improves, but I hold my breath.....