My health insurance company Oscar uses the Mt Sinai network. I have been going to this location for
My health insurance company Oscar uses the Mt Sinai network. I have been going to this location for about a year and a half and had 3 billing disputes in 2017 alone, all due to the error of this office. One dispute lasted 6 months. I have pages of notes of talking to people and getting no resolution. No one can ever give an answer. They issue you receipts, then bill you for unpaid services . They tell you follow up visits don't require a copay then bill you for unpaid services. They're completely incompetent. I actually have to edit this and say that they deserve one star or no stars. I have been waiting 3.5 weeks for test results. After 3 weeks I called my doctor for the results. I had to call 3 times. The first 2 times I was on hold for 17 and 18 minute each! Whoever said this is more like a free clinic, is not kidding. After leaving messages for someone to call me back, calling again and being put on hold, I then had to go there in person for my results. And the I had to wait another 20 minutes while the nurse kept telling me to wait and find out where my results are. Then I find out they still haven't gotten the test results and no one knows why. I can't believe Oscar Health Insurance has a contract with them.