I made a quick visit for a simple transaction: a deposit to my current account. At the counter, I informed the member of staff of my intent to make a deposit. He asked whether I wanted to do this at the ATM, and I politely declined, insisting on doing this at the counter. Thus, he went about making my deposit for me. Throughout the whole procedure, which took only approximately 3 minutes, he continued to grumble and mutter under his breath about making a deposit at the ATM. He was clearly unwilling and reluctant, and displayed a highly unprofessional attitude towards customer service.
The service I requested could indeed be performed at the ATM. Yet, I am this bank's client, and I have politely requested to conduct this service at the counter. Instead of generously and willingly accommodating a reasonable request from a customer, this employee made me feel unwelcome, as if my needs as a customer caused him great inconvenience. This treatment left me feeling that Nationwide is narrow-minded and unwilling to take even one extra step towards customer satisfaction.