Nordstrom Santa Monica los-angeles USA

had heard about Nordstrom’s amazing customer service but it wasn’t until recently that I saw it for myself.  I’m not a big shopper; I don’t usually enjoy the process of shopping for clothes.  But I was recently given a gift card so I figured why not?  I found the perfect shirt and they didn’t have it in my size.  One hour later, thanks to some committed sales staff, I had found my shirt at another location and it was being shipped to my house free of charge.  Epic!

This isn't the best Nordstrom in So Cal as that distinction goes to South Coast Plaza in Costa Mesa, but it's still a great store. The mall can be tough for a first timer since there are parking lots all over the place and the streets can be chaotic. But in the Spring and Summer, the outdoor air of the mall makes shopping at this Nordstrom a wonderful experience.

All Nordstrom stores are very good. This one is a little smaller than the typical Nordstrom. My wife was disappointed because it lacked an Encore department. However, the in-house restaurant was very good. Some brands I like seem to be missing from the men's department (i.e. Tommy Bahama).

The staff in every section was very helpful and friendly. Especially Sheila and Mary from the skincare are just Gems! Mary totally made my day with her story on the products and beyond.

Called Tuesday asked if they could put a rush on a dress to be tailored by noon Friday for a wedding. Was told yes and the woman gave her name Maria to authorize the approval . Called this morning on my way to pick up my dress that was "tailored" Wednesday to find out it has not been altered at all and it has the wrong date on it. The wedding is tomorrow and leaving for it today with a dress that was not fixed and could have gone else where in time. Now I am left with a dress that is not ready for he wedding I am in.