Just because they changed their name doesn't mean they changed their game. The nurses, 90% of them act like they're in the prison yard, and fight you more than the patients, you got staff who are backed because of the union, but don't care about helping anyone. My grandmother was sick and asked some overweight loudmouth, laughing so loud everyone thought it was a club. This slob didn't even bat an eye in the Cancer Center, saying she's a Navigator or whatever her title was. I even spoke to Patient Relations, they did absolutely NOTHING! This one guy, some guy from the Congo or wherever, all he did was talk to me like he was reading off of a script. We got out of there as fast as we could.
DON'T EVEN TRY CALLING THE HOSPITAL FOR HELP!!! I literally had to go to the hospital and was told by an employee she was told by her boss NOT to pick up the phone. Um, excuse me, I have things to do, it's not like I'm waiting around just to be told I can use services.
If you have insurance, don't go here. If you don't have insurance, this is your best bet. I saw lady fight to pay a $10 bill for meds, screaming, cursing, and crying. 5 minutes later, she got into a SUV with her iPhone X. I heard one lady said her son went to the ER, they did nothing for him, she went to Northwell and he had scarlet fever. In 2017!!! Their best bet is when Northwell or NYU buys them out.