Firstly, this is a very old building and has the challenges that come with this. The hotel is above
Firstly, this is a very old building and has the challenges that come with this. The hotel is above the shops and as such you have to go upstairs to get to reception. There is no lift for this nor is there room. There is a bell if you need help. The lift in the hotel is very small (4 people max) and is the only one so if there is a problem you have to use the stairs. Again, there is no was to change this. The location is excellent, right next to Waverley station and, for our stay, right opposite the Christmas market etc. Our room was on the top floor (6) and so the view was excellent albeit through small round windows. All the staff are friendly and helpful. I would stay again but you have to set your expectations remembering the age and nature of the place. If you struggle for mobility request a low floor room and if you can't do stairs look elsewhere.