WORST AGENCY EVER! DON'T WASTE YOUR MONEY AND TIME! I went on a 9 days Europe trip during New Year t
WORST AGENCY EVER! DON'T WASTE YOUR MONEY AND TIME! I went on a 9 days Europe trip during New Year time. The places we visited were beautiful indeed but the organisation was awful. We didn't have enough free time to walk around the cities, sometimes only 40 minutes. They are liars, sent me the wrong hotel list, some hotels didn't have any stars while it was promised 4 stars. We didn't visit many cities from our Itinerary such as Paris, Verona and Zurich, the hotels weren't even close to the city centres. Hotel list said we would be staying in the hotel in the north Rome which, in fact, was 2 hours drive by coach away from Rome in some half abandoned small city. Breakfasts were so bad, almost no hot food, just bread and yogurts. There was so little time allocated to find proper lunch and dinner. The first two and last two days days were basically pointless because we spent them on the coach. I could write an infinite complaining essay about this experience. In fact, I wrote much longer complain to send them. When we were calling the agency during the trip to complain they kept telling us they were solving the problem, it required time and would call us back but it never happened. Also the coach from our city to the meeting point was cancelled due to holidays but the agency promised to refund the train tickets we bought by ourselves. They also forgot to buy us coach tickets back and yet still haven't refunded both. We haven't physically visited omega yet because we are students were busy with assignments but will do in a couple of days. Moreover, if you don't speak Chinese consider that before your trip since all tours aren't translated. Luckily, I was with my Chinese friends so they were helping me. By the way, the tour guide was racist, homophobic and basically selfish. His attitude sucks. He refused to separate groups because not everybody wanted to pay extra entrance fee. Oh yeah, some entrance fees and tours aren't included and you have to pay taxes and compulsory tips for tour guide and driver. Although, I'd like to say thank you to our nice patient driver who made our journey safe.