I purchased a fur coat here, when I got home I realized it had a stain. I returned a month later ask
I purchased a fur coat here, when I got home I realized it had a stain. I returned a month later asked if they could recommend a furrier since there is a "no returns" policy. Matthew proceeded to berate me and tell me it was my fault for not looking first and tell me how I needed to be a better customer and not buy stained items. I mean, what?! I asked him again for a recommendation and he got so upset and yelled at me and another customer in the store left, as did I and my companion. I called repeatedly asking to speak to a manager but always the same man answered, no manager was ever available, I assume this was Matthew. My last resort is to message them on Instagram. I make a comment, they ask me for a direct message, and then ignore me for weeks. I finally bombard them with comments and after MONTHS of trying to get in touch someone responds. They then defend Matthew's behavior, tell me they won't give a refund, accuse me of making up the whole scenario, and tell me to not harass them. UNREAL! So I guess if you make a purchase and leave quietly, you get good service. Should you have a question (and again, I never requested a refund) you will be ignored and berated. Happy shopping!