This is a terrible company. I have been using their laundry delivery service and they overcharged me
This is a terrible company. I have been using their laundry delivery service and they overcharged me for quite a few items as well as a few of my payments going astray. As a result I have been receiving invoices for the wrong amount for months (despite having strong proof that I had paid everything I owed) and at one point I was calling them weekly to resolve the issue. I was continuously told my case would be taken 'higher up' but it was never resolved. On top of that the customer service was awful - rude and surly staff who were totally unapologetic. I am also not the only person I know to have issues with this company - I continue to hear bad things. I am now using a new company for my laundry delivery service who are excellent and I just wish I had never used Regency in the first place. Avoid at all costs.