Samsung Experience Store – Sherway Gardens located at 25 The West Mall, Etobicoke, ON M9C 1B8, Canada

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Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada
Samsung Experience Store – Sherway Gardens toronto canada

Google Review

Note: these reviews will not count in overall rating.

Sumanjit Kainth

1 Google Rating

Tooo Bad Customer Service , they gave a damaged phone for the Brand new Phone price, didn't even Exc

1/ 5

Tooo Bad Customer Service , they gave a damaged phone for the Brand new Phone price, didn't even Exchange the phone, they said we have phone available right now and we don't know when we are going to get shipment. But your time period is left only 3 days. They are big time liars. DON'T BUY ANYTHING EVER FROM THEM. THEY R TOO BAD.

Jonathan Hardwicke Brown

1 Google Rating

After being a long time Apple customer, I bought a Samsung Galaxy Note 8. I specifically chose the N

1/ 5

After being a long time Apple customer, I bought a Samsung Galaxy Note 8. I specifically chose the Note 8 over the iPhoneX because of the pen that comes with it and I love it. Recently, the pen broke and I went to this Samsung store for help to replace it. I spoke with an employee who wasn’t helpful saying I couldn’t replace it at the store. I would have to go another location far away and purchase a new one. I’ve been a long time Apple customer and any time I’ve had an issue, their employees at any store I go to would immediately replace or fix my problem no questions asked. Being a new Samsung custumer, I expected that same level of excellent service. I was extremely surprised and disappointed. This experience has made me rethink Samsung and want to switch back to Apple for all future purchases. All I want is a new pen. Very disappointing.

Kevin Du

1 Google Rating

Let me tell you about one of my top pet peeves. Why would you care? Well, if you share my distaste f

1/ 5

Let me tell you about one of my top pet peeves. Why would you care? Well, if you share my distaste for frivolous wastes of time, then you may want to read on. If you enjoy throwing away bits of your life then ignore this review. I accidentally ordered 2 Galaxy S9+'s online. I didn't need 2 phones, I made a mistake, I'm an occasional idiot, my fault, okay. So I want to return one of the phones, right? Cool. Easy! I'll go to a Samsung store! Great, settled. Oh wait!! I should check to see if I can return a phone ordered online in store! Some companies have weird proto-unified-point-of-sale systems, I get that. Good thing I remembered, right? Wouldn't it be really embarrassing and a tragic waste of my insignificant life to wait in line (because today is launch day +1) only for them to say "you can't return online orders in store"? So I call the store in the afternoon. A nice man answers and I ask my questions and he confirms outright (Samsung Sherway if you record your calls, please do verify this) that they do, in fact, take returns of online merchandise in store! Awesome! Cut to an hour before I wrote this essay. I'm waiting in line (again, because today is launch day +1) for 30 minutes when yes! Finally! It's my turn! I get my CAD$1200 back! The friendly gentleman asks me how he can help and I put on my best returning-a-brand-new-extra-unneeded-phone-that-I-ordered-in-a-delirium smile and tell him I have to return a brand new extra unneeded phone that I ordered in a delirium. His smile falters, "You can't return online orders in store." My smile falters. "You're kidding, right?" "Nope." Now, my initial instinct was to scream a terrible scream and stomp my feet and shout for a manager, but I don't have a short back swept haircut dyed blonde so I didn't think I qualified to do such a thing. Instead, I sighed one of the more painful sighs I've sighed, muttered "oh...oh...okay...thanks" and walked out. Samsung, I love you, love your phones, but by God I can't stand it when I've confirmed information with a corporate employee day-of only to be told the complete opposite hours later. Fix this.

Sami Khemu

3 Google Rating

It was really busy when I went, however i was able to locate an associate who helped with what I req

3/ 5

It was really busy when I went, however i was able to locate an associate who helped with what I required. Staff is well trained and have high knowledge of Samsung products.

Shadi Sibani

1 Google Rating

I honestly can't remember the last time I had a store experience that was THIS bad. I went in to pur

1/ 5

I honestly can't remember the last time I had a store experience that was THIS bad. I went in to purchase two Samsung fitness bands. Even reserved them online beforehand. Sadly, what should have been a quick shopping trip ended up being a 45 minute nightmare. They had issues with their computer and ended up charging my credit card FOUR times total. There was a big fiasco, they had to call their bank, I had to call mine. Even after all that, I had to ARGUE with the store manager to give me 10% off for my troubles. He was barely apologetic. 2 days later, I came back to return one of the two fitness bands. They had issues with their computer again and it ended up taking 30 minutes to complete the refund. Samsung clearly doesn't hold their retail stores to any standard. Run as fast and as far away as possible.

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  • Sunday11:00 AM - 06:00 PM
  • Monday10:00 AM - 09:00 PM
  • Tuesday10:00 AM - 09:00 PM
  • Wednesday10:00 AM - 09:00 PM
  • Thursday10:00 AM - 09:00 PM
  • Friday10:00 AM - 09:00 PM
  • Saturday09:30 AM - 09:00 PM
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