They might have one of the best pastry I have tried in Edinburgh, but their staff is absolutely terr
They might have one of the best pastry I have tried in Edinburgh, but their staff is absolutely terrible. I been there a few times in the past and I never got a good service, staff looked busy and not wanting to help! The worst comes when I needed a birthday cake last week. I messaged them about a month ago asking if I could have a pistachio cake, they said yes and that they only needed a few days of notice. I called on a Monday for a Wednesday cake. The lady speaking to me said it I couldn’t have a pistachio cake as they didn’t have pistachios (Cross the road and there is Sainsbury’s) I was absolutely gutted as it was for my boyfriends birthday and I had planned it weeks before. Then I asked her if I could get some description of cakes they do, she said she was too busy & to tell her what I wanted. Asked her again I wanted pistachio one. Then she said “ stop playing with me”. At that point I clearly told her I was not playing and that I don’t think it’s fair to come up at the end and say we can’t do it. She started telling me to “calm down” and to “tell me what you want “ Had my laptop in front of me and as I knew I had to have a cake I started describing one I liked from their page. Was like me speaking to someone not working in there. She knew nothing and she was absolutely not helpful. In addition she was extremely rude & disrespectful. I had called before and it had happened the same, I don’t know if it was the same person or not but I had the same horrible treatment. I asked to speak with the owner, she said I couldn’t as he’s never there. Asked her name, she said she was Miranda. When I went to pick up the cake the person serving me said there was no Miranda working there at all... This needs to be explained to me.