Abysmal Late Night Shopping!
For us night owls late night shopping experience in this store is an awfully painful experience. Firstly, the isles are totally and carelessly blocked and congested with nightshift unpacking carts. Complete disregard for empty boxes strewn carelessly waiting to become a potential accident hazard.
Secondly, the staff are oblivious to shopping patrons, almost stupefied in a zombie-like state.
Thirdly, the biggest disgruntling annoyance, is that it is self serve only. I wouldn't mind it if it was a smooth experience, but it's not. The self serve checkouts always, I mean always, sound an alarm for problem with bagging area call. Unmanned by staff you then have to wait for a member of staff to arrive and on one occasion I waited nearly 15 minutes for someone to arrive. At one point I was loudly shouting out for assistance. Eventually a member of staff came with an attitude that wreaked of casual annoyance as though it was a burden for him to come sort the issue out. Not even an apology for the wait and inconvenience.
For people like us, who can only find time late at night to shop this experience serves as an example to businesses to learn that good service is not only reserved for daytime shoppers.
Having such experiences on every occasion I have decided not to shop at this store again. As a family we normally spend about £450 a month on shopping here.....no more thank you.
Get your nightshift act together.!!!