Very rude receptionists, politeness and pleasantries are not practiced at this surgery. Receptionists will continue talking on the phone and pick up new calls before acknowledging anyone in person. My 9 a.m. appointment with a nurse took place 20 minutes later, despite me arriving on time. The simple appointment for prescription renewal took a long time as none of the equipment was set up and turned on as if the nurse just arrived. Then there was "one finger" computer typing that seemed to go on forever, after which I was informed that the prescription needed a doctor's signature. Back at the reception, I was told that they are short-staffed on doctors and getting that signature will take a while, no apologies, nothing. Two other young women who overheard our exchange quietly told me how rude and inappropriate receptionist's response was. In fact, both said they are looking to leave this surgery in the near future because of a very low quality service provided there. I am too now considering leaving. On average, an appointment with a nurse takes anywhere from 35 to 45 min in the morning, and 1+ hours in the afternoon. For doctors, be prepared to wait a long time even if you arrive promptly - one time it took 1hr 15 min to be seen by a doctor after the scheduled appointment time. No wonder NHS is going downhill - if this surgery was a regular for profit organisation (and not government run), 90% of its staff would be already sacked for the lack of professionalism, tardiness, lack of customer focus, and general disregard for service standards.