I have come here between ten and fifteen times for various waxing and have always been pleased with the results and the treatment itself. a few weeks ago I came for a hollywood and leg, and unfortunately was disappointed with the results - some patches of hair were left. I tentatively emailed, not expecting a response, and was pleasantly suprised! I was invited to come back next time I needed and appointment and have it for free. when I did this the therapist, shannon, was very polite and professional, and ensured I was happy with the results. one of the best waxes I've ever had! would definitely recommend.