Worst customer service ever! Purchased a pair of dress shoes, thought I was satisfied with the size
Worst customer service ever! Purchased a pair of dress shoes, thought I was satisfied with the size as they felt ok when I tried them on in the store. Went back to my hotel room & tried them on with a thinner sock, didn’t like the way they felt so put them back in the box and took them back to the store 3 days later to exchange for the next size up. Was not allowed to exchange for the next size up as the manager, with all the tattoos and hole in his ear, told me they could not exchange because they had been worn. Told him they had only been tried on in the hotel room and placed back in the box. He basically called me a liar as the shoes had some signs of wear & tear on them. Told him that’s how his store sold them & once again he basically told me I was lying because they would never sell them in that condition, even though they did. After he still refused to listen to my explanation, I took the shoes to another Topshop and was given a full refund. Will never shop there again, but at least I got my money back.