VANS london

This store has great shoes, clothes and super fun, helpful, smart, go-the-extra-mile hipster employees. Talk about great service. I stopped in by accident and I felt like I had to the whole staff making sure I found the right pair of shoes, as well as amusing me with their wit and verve. They're hip, they're fun, they're knowledgeable, and they managed to make every customer in a very crowded store feel like they were the center of attention. Five stars for this great place. This is the best shopping experience I've had in ages.

Convenient location and easy to find. Store is small and selection for children's shoes is very small ( no infant shoes/crib shoes). Employees are very knowledgeable and helpful.

The staff despite being super busy were really attentive and I was served and had my purchase within 10 minutes. All wished me a merry Christmas too which was a friendly bonus!

Terrible customer service. Refused return of trainers bought from the store days earlier and claimed they were fake. Not only do they treat you like a criminal, they sell fake shoes and refuse to take responsibility! The manager Will was very rude and unsympathetic. Will not shop here again.

Best customer experince ever. Had rang up earlier to reserve the sick spitfire slip ons which was done with ease...When I went in the guys seemed so happy to be selling the shoes and were so passionate about them, shows they've got true skaters working there. I didn't get their names but literally all the guys working today were awesome and made me feel hella wanted. My local vans store is westfield however from now on I will trek to just give these guys my time and money.