Live at the Hannover Grand Apts in Atlanta, started my 3rd lease (reluctantly), the property management team onsite is super nice, BUT very understaffed, they don't have enough staff to properly handle a property this size in this area of Atlanta. They desperately need a courtesy officer onsite 24/7. Today I complained about an issue at the pool, which is a recurring thing, and they didn't have enough staff to handle it, which is typical, because they are always understaffed, especially on weekends. They don't have enough people to manage the people who come in as residential prospects and the issues that arise with current residents. I like the on site staff, but they have too much on their plates, I believe they will be burned out sooner than later.
They made a new rule for no smoking anywhere on the property, which is why I signed a new lease for another year, and it has yet to be enforced, primarily because not enough manpower to support it, and there are 10-15 people at a time smoking at the pool and if you ask nicely for them not to, its turns into a drama and an argument. But again, no support available from management because of being short staffed.
Another long time issue, they need more speed bumps, people drive like they are on main roads and I have seen children almost get hit. They redid the tennis court, yet the speed bumps for safety are not as important?? I would hope that would be more important than a smoother tennis court.
I had an issue with copperhead snakes my first lease, coming onto my patio, they did not help me in any way, and it was caused by a sink hole they filled, and I had to pay the $1200 transfer fee to move up the hill to avoid lethal snakes. Seemed backwards. Definitely issues after hours with loud music, people breaking rules at the pool but no one there to enforce it. We have to call the police. We desperately need a courtesy officer. I feel that corporate is out of touch with what is needed to properly run a large property of this size. 2-people per day on a property with 13 buildings on a weekend is ridiculous.
I am planning on moving when my lease is up unless they increase staff and add courtesy officer on site.