West Hampstead Medical Centre london

Registered about 4 months ago after seeing these reviews i thought most of these are based on isolated incidents. Unfortunately i was wrong. Very wrong. Most members of the reception team seem to take a thrill in providing horrific service, outright rude and definitely ignore you when waiting in the queue (only person in the queue all 4 times entering). The people on the phone (same people on reception) have 0 idea what there talking about 95% of the time, and do what they can to fob you off or ask to call back tomorrow. All i would like to do is get my test results which have been sent in 3 times and supposedly never received! The only good point i have about this ridiculous clinic is the doctors seem like normal human beings who provide good medical care. It's a shame they have to work in such a terrible environment. If you live in the area avoid this place, once i get my treatment plan i will surely move to another clinic. If not be prepared to wait on the line for 40 minutes+ to find out why your test results aren't showing on the online portal.

Shocking customer service! Was put on hold for 40 mins even when I was next in the waiting list! Finally got through then to be told no appointments! There is never any appointment so hard to get one! Such a shame because the doctors are actually really lovely! Receptionist are never may help. So on this lovely occasion I was begging for an appointment then asked for a doctor to call me. They called me back but I literally missed the call by 1 second! I called them back and then out on hold for another half hour! I was told someone would call me back and no one ever did ! I’ve called a few times an no appointments! What is the point of a doctors surgery with no appointments. This is the nearest surgery to me! When speaking to the receptionist they sound like they do not want to be there . We pay all this money but for what!

Very helpful and empathetic front desk staff and amazing doctors. Never had any problem getting an appointment at all...If u can't wait and it's very urgent they have a very good cancelation service and you can also get to see the duty doctor. West Hampstead Medical centre is a god send. I'll call out the people trolling these reviews about not being able to get appointments as queue jumping liars! Bless WHMC!

The most awful experience in a GP, never seen before a rude reception, like this. I chosen this surgery, because was the close to my house, but I wanted to run as fast as I can. Very unfriendly, and not prepared people at the desk. I hope the doctors are better. I registered on line, and they asked me, to complete again the form. Why, they make the people do the form, on line?

Excellent surgery. All the doctor's are very caring and do their very best to treat you in the most appropriate and considerate manner. Would highly recommend to all.