Stayed at Woolley Grange for a weekend in mud August, previously we had stayed at a different hotel
Stayed at Woolley Grange for a weekend in mud August, previously we had stayed at a different hotel in the Luxury Family Hotels stable and been very happy, so we thought were would try this one. The hotel is beautiful, our room was clean and well appointed, and the facilities for families are amazing. Unfortunately the service was not. The cream tea that we ordered in the day we arrived took over 25 minutes to be served, coffees frequently took 10 or 15 minutes to be served, on one occasion a coffee order was forgotten completely. A minute steak sandwich took 35 minutes. On our final evening we sat in the lounge after dinner for 45 minutes and didn't see a single member of staff the entire time, eventually we just went to bed. For a hotel without a bar that relies totally on waiter service, this is unforgivable. These hotels are for families and people with young children. The unreasonably long wait times meant that meals that should have been relaxing, enjoyable family moments turned into stressful races against time as I gulped down food as quickly as I could before my 2 year old who had been in a high chair for nearly an hour screamed the restaurant down. That is not a privilege I expect to pay £400 a night for; needless to say I won't be returning to Woolley Grange.